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Effective Date: June 2, 2025
At DDBoost, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to keep it secure.
When you use our platform, we may collect the following information:
Personal Information: Full name, email address, phone number, country, and newly created password to secure your account.
KYC Information: Where neccesary to perform some operations on our platform we may request your BVN, NIN and Face capture for ID verification.
Login & Security Information: IP address, login timestamps, and device/browser details.
Live Chat: We use third-party chat and support services, which may collect and store your messages, session data, and IP address.
Form Submissions: Details submitted through contact forms, support requests, and account registration.
Payment Information: While we do not store card details directly, transactions may be processed via secure third-party payment providers.
Security Tools: We use Google reCAPTCHA to prevent automated abuse, which may collect device and behavioral data.
Cookies & Tracking: To improve user experience, we use cookies for session management, analytics, and personalization. This is only if you approve.
We use your information to:
Create and manage your account
Authenticate and secure your login sessions
Provide customer support and respond to inquiries
Process transactions and send relevant notifications
Improve website performance and service offerings
Prevent fraud, spam, and abuse
We may share limited information, such as your email address and phone number, with trusted advertising partners (including TikTok, Google, and Instagram) for analytics, conversion tracking, and marketing purposes. Where applicable, this information may be securely processed or hashed before being shared.
We use cookies and similar technologies to:
Maintain session state and preferences
Analyze traffic via tools like Google Analytics
Identify returning users
Support live chat functionality (via Third-party chat & support services)
You can manage cookie preferences via your browser settings or in your dashboard.
We integrate with the following services:
Third-party chat & support services – for live chat and support messaging
Google reCAPTCHA – to detect bots and abuse
Payment Gateways – to process financial transactions securely
Analytics providers – to understand user behavior and improve experience
Each third party may independently collect, store, and use data according to their own privacy policies.
We retain your data as long as your account is active or as needed to provide services and comply with legal obligations.
We use industry-standard measures to protect your information from unauthorized access, loss, or misuse.
Depending on your jurisdiction, you may have the right to:
Access, update, or delete your data
Request information about how your data is processed
Withdraw consent (where applicable)
To exercise these rights, please contact us at [email protected].
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
We may monitor, review, and access account information and activity where reasonably necessary to:
Provide customer support
Detect and prevent fraud or abuse
Ensure compliance with legal and regulatory obligations
Enforce our Terms of Service
Such access is limited to authorized personnel and is conducted in accordance with applicable data protection laws and internal security controls.
If you have any concerns, questions, or need further clarification regarding this policy, please email us at [email protected].
