Privacy Policy

Effective Date: July 6, 2025

At DDBoost, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to keep it secure.

1. Information We Collect

When you use our platform, we may collect the following information:

• Personal Information: Full name, email address, phone number, country, and password.

• Login & Security Information: IP address, login timestamps, and device/browser details.

• Live Chat: We use Tawk.to for customer support, which may log your session, messages, and IP.

• Form Submissions: Details submitted through contact forms, support requests, and account registration.

• Payment Information: While we do not store card details directly, transactions may be processed via secure third-party payment providers.

• Security Tools: We use Google reCAPTCHA to prevent automated abuse, which may collect device and behavioral data.

• Cookies & Tracking: To improve user experience, we use cookies for session management, analytics, and personalization.

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Authenticate and secure your login sessions

• Provide customer support and respond to inquiries

• Process transactions and send relevant notifications

• Improve website performance and service offerings

• Prevent fraud, spam, and abuse

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session state and preferences

• Analyze traffic via tools like Google Analytics

• Identify returning users

• Support live chat functionality (via Tawk.to)

You can manage cookie preferences via your browser settings.

4. Third-Party Services

We integrate with the following services:

• Tawk.to – for live chat and support messaging

• Google reCAPTCHA – to detect bots and abuse

• Payment Gateways – to process financial transactions securely

• Analytics providers – to understand user behavior and improve experience

Each third party may independently collect, store, and use data according to their own privacy policies.

5. Data Retention

We retain your data as long as your account is active or as needed to provide services and comply with legal obligations.

6. Data Security

We use industry-standard measures to protect your information from unauthorized access, loss, or misuse.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your data

• Request information about how your data is processed

• Withdraw consent (where applicable)

To exercise these rights, please contact us at [email protected].

8. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any concerns, questions, or need further clarification regarding this policy, please email us at [email protected].